Shipping, Returns & Privacy
FREE: Rush, trackable shipping is STANDARD on all domestic USA orders unless an alternate carrier option is requested. Trackable USPS PRIORITY (1-3 days) is standard for orders going to addresses within the USA.
PRIVACY PACKAGING: Products shipped within the USA use labels with a generic sender name and without product or website references. Outer packaging is plain for privacy and confidentiality.
If an alternate carrier is required such as FEDEX or UPS, please contact us. Large or urgent shipments may require other options.
All products are made and shipped from California.
International orders are usually shipped using DHL Express Worldwide and normally arrive within days. The exact cost will depend on the destination and will be calculated in the online store prior to completing your order.
For privacy in international orders, customs forms are completed with generic sender names and generic product terms as much as possible. Outer packaging is plain for privacy.
Customs fees, duties, or taxes issued by the destination country and carrier are the customer's responsibility. These fees are not charged or collected by us prior to shipping.
Shipments to Russia: Contact us directly for the latest shipping options.
Shipments to India: All shipments received into India need KYC documents (Government recognized Identity and Address proof) to be presented to Customs during shipment clearance. For speedy customs clearance, match the name and shipping address entered into the online store with your government ID.
Alternate International Carriers: In certain instances, we may be required to use an alternate carrier. For example, it is necessary to use USPS when shipping to an international Post Office Box. Other examples might include shipping to a storage locker destination or when an address is classified as a remote service area by DHL, but reachable through an alternate carrier, or looking for an alternate if the shipping fees are unusually expensive to a certain area.
If your international shipping fees seem overly expensive, please contact us to see if there are alternative shipping options.
Paperback Book: Satisfaction Guarantee - full refund for returns initiated within 15 days of purchase.
eBook: Digital products that have been downloaded are not eligible for return.
Vaginal Inserts: Vaginal inserts cannot be returned due to health and safety reasons.
Zoom Support Groups: Satisfaction Guarantee - full refund for cancellation requests received prior to the start of the second session. There are no refunds for individually missed or unused sessions within the term of the group sessions.
Please contact us if further clarification is required or if there are extenuating circumstances.
Customer privacy and confidentiality is very important. Information is ONLY utilized for completing sales and shipping transactions, or for customer service inquiries. We DO NOT sell or share customer information.
The online store uses full SSL encryption.