Customer Service FAQ
What shipping methods are available?
What appears on the packaging? What will it say on the shipping waybills and/or customs declaration form?
When can I expect my order to arrive?
- All USPS shipping days include Saturday
- Cannot ship to Egypt due to Customs restrictions.
- DHL cannot ships to Russian residential addresses.
- All costs in USD.
I am concerned about ordering over the Internet. Is your site secure?
What is the return policy?
What payment methods do you accept?
Where do your products ship from?
All products are shipped from California, U.S.A
Do you ship internationally?
Will there be any customs charges or duties?
How do I place an order if I do not have a credit card?
What is PayPal? How does it work?
Are payments in my country's currency?
We maintain the highest respect for the privacy and confidentiality of all data from visitors and customers of this website. Our mission is to help couples with vaginismus sexual pain or penetration difficulties and related problems. For this reason, we go to great lengths to ensure couple’s privacy, confidentiality, and complete security. As such, we have very strict principles:
- We do not share information with third parties.
- To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect.
- We use full Norton Symantec SSL encryption on our online store, the best and most well-known security technology to ensure that your data is completely safe for purchasing online.
- All our products are shipped with “privacy packaging” meaning that package labels are completed with confidentiality and privacy in mind. The words vaginismus or Hope and Her do not appear. Customs forms are completed with generic terms as much as possible.
- We do not make unsolicited calls.
- We will not allow anyone else to access information to allow this to occur.
Customer service is our highest priority. Our mission is to help people, and anything contrary to that will be avoided. If for some reason there is a problem, we will rectify it immediately to the full satisfaction of the customer.